Privacy Policy
Your Privacy Matters to Us
Updated October 2024
At Net Retailers, LLC, we are committed to safeguarding your personal information. We understand the importance of your privacy, and this Privacy Policy explains how we collect, use, and share the information you provide when interacting with our websites, mobile applications, and other services.
Scope of this Privacy Policy
This Privacy Policy applies to the use of our websites (referred to collectively as the “Sites”) and mobile applications (collectively, the “Services”) operated by Net Retailers, LLC, including our associated brands such as LuxeDecor, PatioLiving, TopModern, and PatioContract (hereinafter referred to as “Net Retailers,” “we,” “us,” or “our”).
This policy also governs any personal information shared during communications with our service teams (e.g., customer support, design consultants, installation or assembly services), or through other means such as phone calls, emails, live chats, or text messages.
Information We Collect
Personal Information You Provide to Us
- Account Information: When you create an account with us, we collect details such as your name, email address, mailing address, phone number, and password.
- Payment Information: If you make a purchase via our Services, your payment details, including credit or debit card information (such as card number, security code, and expiration date), are processed by third-party payment processors such as Authorize.net and PayPal. We do not store complete payment information; these details are managed by the processors in accordance with their privacy policies.
- Communication Records: We retain records of your interactions with us, including emails, text messages, phone calls, and live chats with our service teams.
- User-Generated Content: Any content you voluntarily provide, such as product reviews, blog comments, survey responses, or social media interactions, may also be collected and stored.
Information Automatically Collected
We may automatically collect certain data when you use our Services, such as:
- Purchase History: Details of products you have purchased, added to your cart, or saved for later.
- Device and Log Information: Information such as your IP address, device type, browser type, operating system, and access times.
- Geo-location Data: This may be collected from your device's GPS or through your IP address when you use our Services.
Use of Cookies
Net Retailers employs cookies and other tracking technologies to enable the core functionality of our website, track user preferences, analyze how our Services are used, and provide a more personalized experience. For questions or concerns regarding our use of cookies, please contact us at [email protected].
Third-Party Companies We Work With
We partner with third-party service providers who may collect and process your information on our behalf when you use our Services. These include, but are not limited to:
- Google Analytics: Tracks website performance, user behavior, and traffic to help us improve user experience. More information can be found in Google’s Privacy Policy.
- Google AdWords: Manages our paid search ads and helps display relevant ads based on your browsing activity. Learn more in Google’s Privacy Policy.
- Facebook Ads: Enables personalized advertisements across Facebook and Instagram. See how Facebook handles your data in their Data Policy.
- Bing Ads: Facilitates targeted advertisements based on search queries entered into Bing. For details, refer to Microsoft Bing’s Privacy Statement.
- Impact: Manages affiliate marketing programs, tracks referral activity, and optimizes performance. Review their practices in Impact’s Privacy Policy.
- Amped: Captures email addresses and phone numbers through popups for better communication and marketing personalization. See more in Amped’s Privacy Policy.
- LiveChat, Inc.: Provides real-time customer support through live chat interactions. Learn more in their Privacy Policy.
- Klaviyo: Used for email marketing, including sending newsletters, promotions, and other content. More details can be found in Klaviyo’s Privacy Policy.
- Retention.com: Facilitates intent-based email marketing while prioritizing user privacy. More information is available in Retention.com’s Privacy Policy.
Information We May Collect from Third Parties
We may also receive additional personal information about you from third-party sources, such as:
- Contact Information: Contact details that others may share with us or publicly available information from social media platforms.
- Social Media Profiles: Publicly available data, such as usernames, descriptions, and posts where you tag our sites.
How We Use Your Information
We use personal information for the following purposes:
- To Provide and Support Our Services: This includes processing your orders, facilitating account setup, managing returns, and delivering products.
- To Communicate with You: We use your contact information to respond to inquiries, provide support, send important updates, and share marketing communications.
- To Improve Our Services: Personal data helps us analyze usage trends, troubleshoot issues, conduct research, and enhance the security and functionality of our Services.
- For Marketing and Advertising: Your information may be used for direct marketing campaigns (e.g., emails or text messages) and interest-based advertising with third-party advertising providers.
How We Share Your Information
Your personal information may be shared with:
- Service Providers: These include third parties that help us fulfill orders, process payments, provide shipping services, and manage customer inquiries.
- Marketing Partners: Companies that assist us with email marketing, SMS campaigns, or other promotional activities.
- Advertising Partners: Third-party platforms like Google and Facebook that help us display personalized, interest-based ads.
- Legal Authorities: Government bodies, regulatory agencies, or other parties where required by law, or when necessary to protect our legal rights.
Your Privacy Choices
You have the following rights regarding your personal information:
- Modify Account Information: You can log into your account to update personal details or request deletion of your account.
- Opt-Out of Marketing: You can unsubscribe from our marketing communications at any time by following the unsubscribe instructions in our emails or replying “STOP” to text messages.
- Access and Correct Your Data: You may request access to, or corrections of, the personal data we hold about you.
Data Retention
We retain your personal information for as long as necessary to provide the Services, or as required by law. Once the data is no longer needed for these purposes, we will securely delete or anonymize it.
Children’s Privacy
Our Services are not intended for use by individuals under the age of 16. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected information from a child, please contact us immediately.
Updates to This Privacy Policy
We may revise this Privacy Policy periodically. Any changes will be reflected in the “Last Updated” date at the top of this policy. Continued use of our Services after such updates constitutes your acceptance of the revised terms.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at [email protected] or by mail at:
Net Retailers LLC
Attention: Legal Department
980 N Michigan Ave, Suite 1325
Chicago, IL 60611
Email: [email protected]
